Experience:
The Account Supervisor, Real Estate (AS) position requires a minimum of 4-5 years of PR agency experience or corporate PR experience. Proven experience managing direct reports preferred.
The primary roles of an AS at C&R are:
1. Strategically manage 8-9 accounts – with minimal oversight, connecting with key decision makers and owning the client relationship, as well as monitoring KPI goals to ensure client satisfaction and ultimately client retention
2. Build A-list media relationships on behalf of agency – you will be owning top-tier media placements and business-leaning efforts with outlets like Bloomberg, The Real Deal, Mansion Global and Wall Street Journal
3. Foster and create strategic industry relationships with partners, brokerages, designers, etc. in addition to media, have a rolodex of meaningful relationships that can help C&R clients and the agency
4. Speak the language of developers – able to communicate clearly and concisely with developers and executives; demonstrate industry knowledge beyond public relations
5. Leadership/mentoring – account leadership and account workload delegation will fall within your scope, as does mentoring and coaching junior team members and anyone with real estate specific questions.
The Account Supervisor plays an integral role in the agency. They are responsible for effectively leading 8-9 accounts with minimal oversight, maintaining A-list national media relationships, while coaching junior team members, and contributing to the overall strategic growth and development of C&R.
Major responsibilities include leading strategy and day-to-day campaign direction, connecting with key client contacts and owning the client relationship, setting and monitoring KPI goals to ensure account health, maintaining A-list national media relationships, mentoring direct reports (at least 1), and participating in new business development. An AS must demonstrate excellent written and verbal communication skills, especially presentation skills, and maintain close relationships with A-list media.
Account Supervisors are able to effectively manage accounts with minimal oversight. In addition to ensuring overall account success, the AS knows how to manage the scope on the account and meets regularly with the team and client so that all is on track and the account is serviced accordingly within the SOW. The AS is responsible for client satisfaction and retention.
An effective AS knows how to motivate and drive their direct report(s) and account teams. In addition to being a supporter and mentor, the AS provides consistent coaching, feedback, and training to ensure the team is producing meaningful results that are being effectively merchandised to the client. They are also strong time managers and know how to focus on the most important, high-leverage activities – individually and for their teams.
Lastly, the Account Supervisor leads by example and is an ambassador for the agency, consistently meeting with top media, attending industry events, and creating other opportunities for the C&R team to connect beyond the office.
Core skills required:
-Excellent client management skills
-Proven ability to showcase strong presentation skills and an effective communicator
-Ability to solve problems and provide solutions
-Ability to effectively lead and motivate a team
-Strong knowledge of luxury real estate and development industries
-Proven track record in securing top media results
-Understanding the developer’s mindset and supporting ways to show ROI
