The Account Supervisor (AS), Public Relations at H&S is responsible for overseeing client programs and acts as the primary day-to-day client lead- communicating business needs and objectives; advises on program and campaign goals, while creating and executing strategies. The Account Supervisor will develop and drive effective implementation of programs and plans by identifying the best resources to meet and exceed client expectations and delegating, communicating, and collaborating effectively withthe account team(s).This role reports to the Senior Director, Public Relations, Lifestyle, and is an exempt, salaried position.
The Salary Range for this position is $80,000 - $98,000/yr.
KEY RESPONSIBILITIES include but are not limited to:
CLIENT & ACCOUNT MANAGEMENT
▪ Proactively consults clients about implementing new ways to meet their needs through a deep understanding of H&S’ industry capabilities, including specialty offerings ( Brand Engagement,etc.).
▪ Oversee team deliverables to ensure the highest quality of work on time and on budget; manage-up to provide timely progress reports anticipating issues.
▪ Deliver high quality written content. Ability to write media releases, fact sheets, pitch notes, pitch emails, client correspondence, press releases, media lists, blog posts, social media content and reports.
▪ Cultivate and maintain trusted relationships with clients by continuously adding value and anticipating and addressing their needs; troubleshoot client challenges as they arise, seeking senior management input when appropriate.
▪ Keen understanding of the clients’ business needs, goals, and competitive environments; positioned as a day-to-day client contact and trusted advisor; provides counsel.
▪ Ability to decode culture to concept, craft media relations briefs that generate persuasive and shareable earned coverage (e.g., editorial, and social), remaining on top of industry, social and cultural trends.
▪ Manage account activities including virtual and in-person experiences, media and influencer events, media relations, social media, desk-side briefings, and program implementation.
▪ Responsible for building and maintaining top-notch press relationships with national business, consumer, lifestyle trade publications, as well as mainstream editors, to create and place compelling stories that yield relevant media coverage and content.
▪ Conduct regular media outreach and secure top tier placements across client portfolio.
▪ Continue to build and maintain strong relationships with vendors, key stakeholders, clients, media, and influencers.
▪ Mastery of agency tools (e.g., Cision, Muckrack), emerging social media platforms, understanding of influencer marketing, earned and paid media approach.
▪ Communicate clear, progressive direction to junior staff. Day-to-day direction of junior-level team members in a timely manner including but not limited to:
o Delegation of client deliverables
o Performance Management
o Foster a culture of delivering formal and informal feedback.
o Positive coaching
BUSINESS DEVELOPMENT
▪ Identify and continuously seek opportunities for new and incremental business.
▪ Play an active role in the development of client presentations, new business opportunities and the entire process; collaborate and liaise with design and internal account teams.
▪ Coordinate new business opportunities for team/agency as appropriate by providing research information, preparation of materials and draft/format documents.
▪ Leverage network of contacts for a competitive client advantage, new business opportunities, and talent attraction for agency.
LEADERSHIP
▪ Team-player: Participate in office and agency activities.
▪ Help to shape, drive, and elevate company culture.
▪ Take accountability for personal development and growth areas; focus on self-development and contribute to learning moments.
▪ Continue to develop deeper understanding of agency capabilities and strategic initiatives.
▪ Recognize and celebrate other’s successes, giving credit where credit is due.
▪ Help to grow and retain talent by providing support, guidance, and constructive feedback to junior level staff.
▪ Exhibit empathy and effective interpersonal relations to continue to develop a broad network of contacts both internal and external.
▪ Operate with ethics and integrity.
▪ Understands, values, and champions Diversity, Equity, and Inclusion efforts.
FINANCIAL & AGENCY OPERATIONS MANAGEMENT
▪ Maintain compliance with the agency’s daily time entry process, expense report policy, and all agency processes and procedures.
▪ Enter time daily and effectively utilize time tracking system.
▪ Meet utilization goals, manage-up and communicate under/over utilization to direct supervisor.
▪ Verify billing accuracy; process and monitor invoices and PO’s, flagging any accounts payable issues to direct supervisor.
▪ Help to oversee budget development process from creation to reconciliation, staffing plans, fee estimates, and all account related financial matters.
WORKPLACE TYPE:
H&S operates as a hybrid, in-office/remote organization. All employees residing in the New York City area must be open and flexible to working from the H&S NYC office a minimum of three (3) days per week.
▪ If hired, all candidates must be fully vaccinated against COVID-19 (e.g., at least two weeks after the last dose). Proof of vaccination before start date is required.
o Candidates may request accommodation due to a disability or sincerely held religious belief or an exception required under applicable law.
MORE ABOUT H&S COMMUNICATIONS:
H&S Communications is a 100% woman-owned, diverse and privately held entity. A preferred partner ofthe Omnicom Media Company network - H&S Communications is an integrated marketing communications agency that offers fresh thinking, flawless execution and global access. H&S is comprised of an award-winning team of Curious, Creative and Connected strategists, cultural explorers, experience makers, community builders and compelling storytellers. With diversity at our core: 70% of our senior leadership and 50% of our junior staff represent a multifarious mix of race, ethnicity, gender, religions, abilities, and perspectives.
Our honors include: PR News’ 2022 The Agency Elite Top 100. 2x PRovoke Agency of Year (2022 and2019). 2022 Ragan’s CSR and Diversity Awards. 2020 PR News Best Places to Work. 2020 Creativepool Best Places to Work. PR Week’s 2020 Purpose Awards. PR Daily’s 2020 Corporate Social ResponsibilityAward. 2020 Observer PR 50 List. 2019 Biz Bash Events Style Awards Finalist. 2018 CLIO Awards winner.2x Webby Awards and 4x Bronze Cannes Lions winner. As well as connecting New York City Public School students to success by serving as hands-on Pencil mentors.
Rooted in luxury, fashion, hospitality, entertainment, food, and beverage – the agency specializes in cross-cultural marketing, media, talent and influencer relations, visual and technical production. With a pulse on trends, culture and varying perspectives, we help to reinvent, reimage and transform brands while bridging long-lasting consumer connections.
QUALIFICATIONS & SKILLS
▪ Bachelor’s degree from an accredited college or university; five to seven (5-7) years relevant work experience; agency experience preferred.
▪ Strong written and verbal communication and presentation skills.
▪ Highly proficient with all relevant software programs- in Microsoft Word, Excel, PowerPoint, Outlook, and other Microsoft Office applications.
▪ Highly developed presentation skills and delivery skills; design and presentation abilities (e.g.,PowerPoint, Keynote and Adobe Suite), a plus.
▪ Thrives in fast-paced environments and can work long and flexible hours; may potentially include working evenings, holidays, and weekends.
▪ Travel may be required as needed for client work.
▪ Demonstrates initiative and ability to “take the next step.”
▪ Possesses ability to identify issues and develop solutions.
▪ Desire to learn about all areas of the agency’s business.
▪ Able to handle a busy workload, prioritize and be flexible.
▪ Strong attention-to-detail, organization, and time management skills.
