BMF is a collective of Cultural Engineers headquartered in NYC with offices in Miami, Los Angeles and London. We are aglobal, full-service integrated marketing agency, specializing in event design & production, brand marketing, marketingstrategy, sponsorships, talent management & bookings, publicity, and social media & influencer relations. We constantly striveto expand our offering as an agency.
Does this sound like you?
As a Vice President of Client Services at We Are BMF, you will function as the vertical lead for a group of accounts and be responsible for overseeing a Clients Services and cross disciplinary team that builds, executes and scales cross-functional programs or integrated marketing campaigns. You are a proven collaborator who is solution and detail oriented. You are an incredibly self-motivated, high energy individual who can function in a high demand, performance driven environment.
You will cultivate and maintain working relationships with new and existing clients across the agency. Headquartered in Miami, LA, or New York you will guide clients in planning and goal setting, working with a team to deliver a strategic framework, narrative, while also being accountable for the fulfillment of all project deliverables across a client campaign/program from start to finish.
People skills are a must as maintaining strong, strategic, and transparent relationships with clients and partners, while also supervising, training and inspiring talented, high-performing junior-level employees within your team towards professional growth and success.
Key Responsibilities:
Leadership, Performance Management & Talent Development:
- Provides leadership to the client services organization, and counsel to the Managing Director and executive leaders, in implementing client and growth objectives, supports and implements Accounts process improvements that appropriately reflect the business goals of the agency.
- Take responsibility and accountability for the success of all employees who are a part of the integrated team that you lead, clearly communicating and facilitating roles and responsibilities delineation, and providing guidance, mentorship and tools to facilitate goal achievement.
- Contributes to building a team environment that facilitates: mutual respect and partnership across functions; strategic thinking; appropriate risk taking; open lines of communication between team members, on-going performance feedback, professional development, and adherence to agency policy.
- Hires, trains, develops and manages a high-performing client services direct report team focusing on new customer acquisition and retention of valued clients.
- Partner with the Operations team to maintain a steady pipeline of candidates and participate in the successful recruitment of top talent at all levels.
- Conduct timely and constructive performance reviews for your direct reports.
Client Relationship Ownership & Leadership:
- Act as business leader within respective vertical and counsel clients and drive client leadership; own client partnership, retention, and accountability for health of business relationship
- Manage high level client relationships while also building and improving those relationships with key objectives of increasing We Are BMF profitability, delivering on clients goals, while also spearheading best practices and organic growth
- Develop plans for servicing clients, growing existing client business, and ensuring that all program objectives are understood and executed
- Lead high-level / retainer budget conversations with clients
- Develop trust with clients to ensure long-term relations with clients
Account & Project Leadership:
- Own, lead, direct, and manage integrated account / project team in effectively overseeing the execution of all vertical client initiatives from inception through completion, while also ensuring efficiency and profitability.
- Leadership of periodic strategic planning efforts, advisory/strategy consulting engagements, and accountability for the quality and business impact of ongoing client work within your respective vertical
- Active participation in milestone client calls, strategic and tactical planning sessions with specific client leadership, supervision and coaching of experienced direct reports to ensure flawless execution of deliverables, financial forecasting to align with overall company goals and budget management.
- Works cross-functionally with the Business Development and leadership team to help properly define client expectations, support methodologies to ensure overall agency success
- Initiate and sell in opportunities for organic growth that generate significant income for BMF
- Own significant milestone client presentations, showcasing functional experts to sell; sign off on final plans
- Ability to project manage and provide proactive communication with all internal key leadership stakeholders from start to completion of a client-service program
Administrative Responsibilities:
- Responsible for determining staffing needs within the Client Services / account team and extended teams
- Responsible for managing team bandwidth, forecasting hours, and leading project resourcing decisions
- Responsible for developing client SOWS, Change Orders, and LOI’s
- Responsible for managing annual client budgets, oversee all billing and financial activity
- 10+ years of account management experience in agency environment (or a mix of in house and agency backgrounds), including budget management for > $10MM in annual billings
- 6-7+ years of experience hiring, managing, and developing a team of who are responsible for the day-to-day execution of client programs; Must thrive on building highly effective teams; possess strong people management skills
- Proven strategic leadership and cross-team program management in a diverse matrix environment
- Proven track record in client service, strategy development, and execution
- Expertise in client's vertical industry; Fortune 500 client experience preferred
- Ability to generate revenue-producing initiatives for organic growth
- Excellent verbal, written communication, and presentation skills
- Typical travel requirement of 30% to 50% including internal needs, with clients and prospects, and industry events; travel will fluctuate with activity and opportunity and at times the requirement will be greater.
Competencies:
- Proven leadership and mentoring skills
- Creative, entrepreneurial drive
- Experience developing and leading integrated campaigns for well-known brands
- Ability to collaborate effectively at all levels and functions
- Ability to plan strategically and lead work plans
- Organizational and time management skills, and ability to meet deadlines
- Excellent communication and negotiation skills
- Experience delivering client-focused solutions
- Proven track record of meeting and exceeding targets
- A client or customer-oriented attitude
- Reliable and self motivated
- Strong Keynote and Excel literacy
- Calm, polite, and professional attitude
- Ability to speak a second language is an asset
- Superior problem solving aptitude and ability to make sound judgment calls
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
What we bring to the table:
We want you to be part of a dynamic and creative team where you will have the opportunity to show customers a different way to look at the ordinary. We are vanguards in creative strategy and experts in leveraging emerging trends in music, art, fashion and technology. We connect brands with media, influencers, artists and consumers to create today's leading experiential activations in the market. And we’ve got the cred too: we were featured in Event Marketer's IT List of Top 100Event Agencies from 2016 through present.
We offer:
- A fast-paced, creative and collaborative environment with supportive leadership.
- An international portfolio of clients and recognition as an award winning integrated global creative marketing agency
- A culture that values ideas and innovation from everyone at every level.
- An environment that celebrates and believes in diversity and inclusion, while also putting equity towards the cause
- On-going professional development and training; we will empower you to take charge of your career path.
- Strong benefits including health and dental, 401K, Transit Check, Flex Spending and unlimited time off.
