Maison Benjamin New York & Miami is currently looking for a (remote) part-time Lifestyle Manager. This position requires providing a high-end/ high-touch service to our most valuable members. You will be responsible for the quality of your interactions and request fulfillment. Members are based across the USA and place a variety of lifestyle & leisure-related requests for assistance. You will act as their primary contact and proactively communicate with them on a day-to-day basis while strengthening each relationship by deeply understanding each member’s unique lifestyle, preferences and needs, and ensuring services offered are personalized and of the highest quality.
The ideal candidate will have a Customer Service background in hospitality with at least 2-3 years of experience in a luxury environment.
- 2-3 years of high-end customer service experience
- Preferred background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, Luxury Travel & Leisure
- Knowledge in handling executives, senior executives & VIPs
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worth individuals
- Solid knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide
- Excellent written & oral communication
- Polite and professional telephone manner
- Excellent interpersonal skills
- A team player with a 'can-do' attitude
- Strong organizational skills including attention to detail
- A proactive attitude (must take initiative)
- Passionate about providing excellent customer service at all times
- Mature approach, dedicated, and committed with a strong drive; independent
- The ability to manage time exceptionally
- Excellent organizational skills
- Background in customer service, personal assistance, luxury travel and leisure, restaurant or nightlife industries
- Working knowledge of luxury travel destinations
- Ability to effectively and creatively solve problems
- Fast learner who always strives to deliver above and beyond the Member’s expectations
- Confident, with the ability to prioritize and meet deadlines working under pressure
- Experienced in dealing with confidential information using discretion and sensitivity at all times.
- Computer savvy (CRM, Microsoft Office, Telephony systems.)
Please email welcome@maisonbenjamin.com to apply.
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