A global Luxury group, Kering manages the development of a series of renowned Maison’s in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maison’s to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.
We are currently seeking a Director of Client Services Americas, who will report to the Global Omni Channel Client Relation Project Director. You will lead the client services team based at the Kering office in New York City.
-7+ years of experience in a similar position (client service context)
-Advanced education: BA or, BS degree
-Fluent in English and fluency in another language would be a plus
-Leadership, empathy and people management skills
-Good communication, negotiation and interpersonal skills
-Capacity to execute and deliver quick wins and mid/long term goals
-Outstanding skills in team-working with multicultural experience (Headquarters – Regions)
-Passionate about Client Satisfaction and able to motivate and face challenging situations
-Digital minded, curious about new habits and client behaviors
-Experience in driving change management that instills focus on client satisfaction by continuously improving services, processes, systems and collaborative capabilities
-Approach work objectives with a sense of urgency and passion and a dedication to exceed performance expectations
-Able to think through difficult solutions, excellent problem solving skills
-Responsibility for development and execution of budget with timeline deliverables
-Analytical skills with an ability to clearly translate results into actionable insights