As the Account Supervisor, you are the lead for the day-to-day duties, managing internal delegation, while also starting to step into account strategy with a Director’s overview. This means you own the process for creating year-long strategies for our clients (putting together the template, delegating slides, and leading creative brainstorming) and will also be learning how to anticipate the client’s needs before they even ask. You’ll be busy attending FAMs and Media Missions, are beginning to join pitches for new business, and are upping your media relations game to focus more on KPI’s and bigger placements and stories. You handle the contract renewal process, as well as new contracts for new clients/ new business. You are also regularly attend industry events and participating in webinars and virtual events when able.
Duties and Responsibilities
Account + Client Management:
-Manage day-to-day client activities, including communication, research, planning, implementation and evaluation of public relations activities, and paying careful attention to budgets, resources, deadlines and client expectations
-Strategically and quickly react to client needs
-Lead your accounts through their 90 day goals, adapting, evolving and enhancing the tactics along the way
-Lead small accounts seamlessly, moving towards bigger leadership opportunities
-Develop and implement creative & media worthy programs
-Create the strategy as an Account Lead on some accounts, asking for support from the Leadership Team when necessary
-Utilize Harvest to manage team member’s time and account profitability
-Develop press worthy programs and ideas for clients
Media Relations:
-You are a master at creating buzz-worthy collaborations or spinning basic info into a bigger story
-You have a solid, trusted network of A+ media relationships whom you can tap on a moments notice
Team Leadership:
-Offer guidance to your account teams, and begin managing a post grad as a direct report, offering coaching, feedback, and support
-Support and offer insight as needed to senior leadership
-Excellent computer skills, including Word, Excel and Powerpoint in a Microsoft Windows environment
-Excellent oral and written communication skills
-Excellent interpersonal skills, experience in a hospitality environment is a plus
-Excellent time management and organizational skills
-Must be able to identify and resolve problems in a timely manner
-Strong knowledge of media and news cycles
-Ability to thrive in a deadline-driven environment
-Strong understanding of Facebook, Twitter and Instagram
-Foundational understanding of Influencer engagement
-Polished and professional demeanor
-Self motivated with a positive nature
Experience
-College Degree or comparable experience required
-At least 5 years of public relations experience in the hospitality, culinary, travel, tourism, restaurant and/or consumer lifestyle arenas
-Agency experience a must, In-house experience is a plus
-Must have stellar client and media references
-Must have strong and proven relationships with local, regional and national media contacts
-Must have strong, effective and proven management skills
